These are our policies.
Last updated: October 14, 2021
Doctor Sam has designed this policy to be consistent with the following principles:
- Privacy policies should be human readable and easy to find.
- Data collection, storage, and processing should be simplified as much as possible to enhance security, ensure consistency, and make the practices easy for users to understand.
- Data practices should meet the reasonable expectations of users.
INFORMATION WE COLLECT
We collect information in multiple ways, including when you provide information directly to us; when we passively collect information from you, such as from your browser or device; and from third parties.
Information You Provide Directly to Us
We will collect any information you provide to us. We may collect information from you in a variety of ways, such as when you: (a) fill out an online form, (b) contact us, request support, or provide feedback, (c) subscribe to our newsletters, or (d) apply for a job at Doctor Sam. This information may include but is not limited to your name, email address, phone number, mailing address, geographic location, and any other information you provide to us.
Information that Is Automatically Collected
We may automatically collect certain information about the computer or devices (including mobile devices or tablets) you use to access the Services. As described further below, we may collect and analyze (a) device information, location information (by country and city), unique device identifiers, browser types, browser language, operating system, mobile device carrier information, and (b) information related to the ways in which you interact with the Services, such as referring and exit web pages and URLs, platform type, the number of clicks, domain names, landing pages, pages and content viewed and the order of those pages, statistical information about the use of the Services, the amount of time spent on particular pages, mouse movements on particular pages, the date and time you used the Services, the frequency of your use of the Services, error logs, and other similar information. As described further below, we may use third-party analytics providers and technologies, including cookies and similar tools, to assist in collecting this information.
Cookies and Other Tracking Technologies
We also collect data about your use of the Services through the use of Internet server logs and online tracking technologies, like cookies and/or tracking pixels. A web server log is a file where website activity is stored. A cookie is a small text file that is placed on your computer when you visit a website, that enables us to: (a) recognize your computer; (b) store your preferences and settings; (c) understand the web pages of the Services you have visited and the referral sites that have led you to our Services; (d) enhance your user experience by delivering content specific to your inferred interests; (e) perform searches and analytics; and (f) assist with security administrative functions. Tracking pixels (sometimes referred to as web beacons or clear GIFs) are tiny electronic tags with a unique identifier embedded in websites, online ads and/or email, and that are designed to provide usage information like ad impressions or clicks, measure popularity of the Services and associated advertising, and to access user cookies. If you receive email from us, we may use certain analytics tools, such as clear GIFs, to capture data such as whether you open our message, click on any links or banners our email contains, or otherwise interact with what we send. This data allows us to gauge the effectiveness of our communications and marketing campaigns. As we adopt additional technologies, we may also gather additional information through other methods.
Please note that you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the “Help” section of your browser for more information (e.g., Internet Explorer; Google Chrome; Mozilla Firefox; or Apple Safari). Please note that by blocking any or all cookies, you may not have access to certain features or offerings of the Services.
HOW WE USE YOUR INFORMATION
We may use the information we collect from and about you to:
- Identify and authenticate you as an authorized user;
- Fulfill the purposes for which you provided it;
- Provide and improve the Services, including to develop new features or services, take steps to secure the Services, and for technical and customer support;
- Send you information about your relationship with us, account alerts, or other communications, such as activity updates or newsletters to which you have subscribed;
- Notify you of new products, services and events;
- Process and respond to your inquiries or to request your feedback;
- To communicate with you about our services, including making recommendations about Services you may be interested in;
- Conduct analytics, research, and reporting, including to synthesize and derive insights from your use of our Services;
- Comply with the law and protect the safety, rights, property, or security of Doctor Sam, the Services, our users, and the general public; and
- Enforce our Master Terms, including to investigate potential violations thereof.
We may aggregate and/or de-identify information collected through the Services. We may use de-identified and/or aggregated data for any purpose, including without limitation for research and marketing purposes.
WHO CAN ACCESS YOUR INFORMATION
We may disclose and/or share your information under the following circumstances:
- Employees and Authorized Contractors. Our employees and authorized contractors may need to access information about you when they require this information to perform their job.
- Service Providers. We may disclose your information with third parties who perform services on our behalf, including without limitation, platform providers, advertising and marketing, customer support, credit card processing, data analysis and processing, and legal services.
- Business Transfers. As we continue to develop our business, we may engage in certain business transactions, such as the transfer or sale of our assets. In such transactions, (including in contemplation of such transactions, e.g., due diligence) your information may be disclosed. If any of Doctor Sam’ assets are sold or transferred to a third party, customer information (including your contact information) would likely be part of the transferred business assets.
- We may disclose your information to any third parties based on your consent to do so.
- Aggregate/De-identified Information. We may disclose de-identified and/or aggregated data for any purpose to third parties, including advertisers, promotional partners, and/or others.
LEGAL BASIS FOR PROCESSING PERSONAL DATA
The laws in some jurisdictions require companies to tell you about the legal ground they rely on to use or disclose information that can be directly linked to or used to identify you. To the extent those laws apply, our legal grounds for processing such information are as follows:
- To Honor Our Commitments to You. Much of our processing of information is to provide services to our users.
- Legitimate Interests. In many cases, we handle information on the ground that it furthers our legitimate interests in ways that are not overridden by the interests or fundamental rights and freedoms of the affected individuals, these include:
- Customer service
- Marketing and advertising
- Protecting our users, personnel, and property
- Analyzing and improving our business
- Managing legal issues
We may also process information for the same legitimate interests of our users and business partners.
- Legal Compliance. We may need to use and disclose information in certain ways to comply with our legal obligations.
- Where required by law, and in some other cases where legally permissible, we handle information on the basis of consent. Where we handle your information on the basis of consent, you have the right to withdraw your consent; in accordance with applicable law.
We may use third-party web analytics services (such as Google Analytics) on our Services to collect and analyze the information discussed above, and to engage in auditing, research, or reporting. The information (which may include your IP address) collected by various analytics technologies described in the “Cookies and Other Tracking Technologies” section above will be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the Services, including by noting the third-party website from which you arrive to our Site, analyzing usage trends, assisting with fraud prevention, and providing certain features to you. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-out Browser Add-on by clicking here.
YOUR CHOICES AND DATA SUBJECT RIGHTS
You have various rights with respect to the collection and use of your information through the Services. Those choices are as follows:
- Email Unsubscribe – You may unsubscribe from our marketing emails at any time by clicking on the “unsubscribe” link at the bottom of each newsletter.
- EU Data Subject Rights – Individuals in the European Economic Area (“EEA”) and other jurisdictions have certain legal rights (subject to applicable exceptions and limitations) to obtain confirmation of whether we hold certain information about them, to access such information, and to obtain its correction or deletion in appropriate circumstances. You may have the right to object to our handling of your information, restrict our processing of your information, and to withdraw any consent you have provided. To exercise these rights, please email us at firstname.lastname@example.org with the nature of your request. You also have the right to go directly to the relevant supervisory or legal authority, but we encourage you to contact us so that we may resolve your concerns directly as best and as promptly as we can.
Our computer systems are currently based in the United States. However, we may utilize a global content delivery network to serve our static website content (such as images, videos and file downloads, etc.), which allows for faster access to this content. Users in the EEA should not upload or share images, videos, audio or other media that contains any personally identifiable information unless expressly authorized in writing by us. If we authorize any such use, as described above in the “When We Disclose Your Information” section, we may share your information with trusted service providers or business partners in countries other than your country of residence, including the United States, in accordance with applicable law. This means that some of your information may be processed in the United States, which may not offer the same level of protection as the privacy laws of your jurisdiction. By providing us with your information, you acknowledge any such transfer, storage or use.
We have implemented technical, physical, and organizational security measures to protect against the loss, misuse, and/or alteration of your information. These safeguards vary based on the sensitivity of the information that we collect and store. However, we cannot and do not guarantee that these measures will prevent every unauthorized attempt to access, use, or disclose your information since despite our efforts, no Internet and/or other electronic transmissions can be completely secure.
The Services are intended for users over the age of 18 and are not directed at children under the age of 13. If we become aware that we have collected personal information (as defined by the Children’s Online Privacy Protection Act) from children under the age of 13, or personal data (as defined by the EU GDPR) from children under the age of 16, we will take reasonable steps to delete it as soon as practicable.
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