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WE TAKE GREAT PRIDE IN OUR PREVENTIVE MEDICINE PROGRAM, WHICH IS FOCUSED ON KEEPING OUR PATIENTS HAPPY AND HEALTHY. THE PROOF LIES IN THE FACTS. OUR HOSPITALIZATION RATE IS FAR LOWER THAN EXPECTED FOR A MEDICAL PRACTICE OF THIS SIZE.

A  PARTIAL LIST 0F SERVICES IS GIVEN HERE BUT IT IS IMPOSSIBLE TO LIST ALL. CLICK ON “SERVICES” IN THE LEFT COLUMN OF THIS WEB PAGE FOR A MORE COMPLETE LIST.

IF YOU ARE ILL AND THE PROBLEM MAY BE LIFE-THREATENING, CALL 911 IMMEDIATELY!

WITH LESS SEVERE PROBLEMS, YOU CAN REACH THE DOCTOR BY CALLING EITHER OFFICES AT ANY TIME-  GARDEN GROVE OFFICE [714-534-2222]- FOUNTAIN VALLEY OFFICE [714-556-8480].
IF YOU ARE CALLING WHEN THE OFFICES ARE CLOSED, LISTEN TO THE VOICE MESSAGE, WHICH WILL GIVE YOU THE CHOICE OF LEAVING AN URGENT MESSAGE OR A ROUTINE MESSAGE. IT WILL ALSO GIVE YOU THE CHOICE OF ENGLISH OR SPANISH. AFTER THE BEEP, DESCRIBE THE PROBLEM AND THEN GIVE YOUR NAME AND TELEPHONE NUMBER SLOWLY AND DISTINCTLY. HANG UP WHEN YOU HAVE FINISHED. YOU CAN ALSO REACH A LIVE OPERATOR BY SELECTING THE INDICATED NUMBER.

IF THERE IS ANY UNDUE DELAY IN GETTING AN ANSWER TO AN URGENT MESSAGE, CALL 714-565-3444 AND AN OPERATOR WILL ANSWER.

IT IS VERY IMPORTANT TO REACH THE DOCTOR IF THERE IS ENOUGH TIME BEFORE GOING TO AN EMERGENCY ROOM. THE PROBLEM MAY BE HANDLED OVER THE PHONE WITH SIMPLE MEASURES OR A CALLED-IN PRESCRIPTION. IF IT IS NECESSARY TO GO TO THE EMERGENCY ROOM [E/R] THE DOCTOR CAN OFTEN DIRECT YOU TO THE CORRECT EMERGENCY ROOM FOR YOUR INSURANCE. THIS CAN OFTEN SAVE YOU TRANSFERS BY AMBULANCE LATER ON OR LARGE CO-PAYS IF THE EMERGENCY ROOM IS OUT- OF -NETWORK.

WHEN YOU HAVE A SCHEDULED APPOINTMENT, PLEASE TRY TO ARRIVE 15 MINUTES EARLY WITH YOUR CURRENT INSURANCE CARD. THE STAFF HAS TO VERIFY COVERAGE EACH TIME. IF YOU FIND THAT YOU CAN’T KEEP THE APPOINTMENT AT THE SCHEDULED DATE AND TIME, IT IS VERY IMPORTANT TO CANCEL AS EARLY AS POSSIBLE TO MAKE THE TIME SLOT AVAILABLE TO SOMEONE ELSE. THIS SHOULD BE DONE AT LEAST 24 HOURS IN ADVANCE. IT IS THE PRACTICE POLICY THAT AFTER 3  “NO-SHOWS”, THE PATIENT WILL NO LONGER BE ALLOWED TO MAKE PRE-SCHEDULED APPOINTMENTS AND WILL BE SEEN ON A WALK-IN BASIS ONLY UNLESS THEY AGREE, IN WRITING, THAT THEY WILL PAY FOR ANY FURTHER NO-SHOW OFFICE VISITS .

IF THERE IS A  CO-PAYMENT DUE FOR THE OFFICE VISIT, PLEASE BRING ENOUGH PAYMENT TO COVER THIS AS THE CO-PAY IS NOW COLLECTED IN ADVANCE BEFORE BEING SEEN.

FOR THE FIRST VISIT, MORE TIME IS NEEDED FOR A QUESTIONNAIRE TO BE FILLED OUT. YOU COULD ALSO PRINT THE REQUIRED FORM FROM THIS WEB-SITE AND FILL IT OUT BEFORE YOUR FIRST OFFICE VISIT. THE NAMES AND ADDRESSES OF YOUR FORMER DOCTORS AND HOSPITALS SHOULD BE AVAILABLE SO THAT MEDICAL RECORDS COULD BE REQUESTED.